We have used The Messengers for years without issue. Since the merger with Atripco, prices have tripled and service is non-existent. Terrible experience every time - DO NOT waste your money using this company, they don't even show up to get the packages, and then charge you triple for delivery because of their own mistake.
What Happened to the Good Service of Messengers???
I first called at 9:45am and was told it is on the way to our Ottawa office.
I called at 12:30 – since Ottawa claimed they have not received. – I was told it’s getting delivered “as we speak”
I called again at 2pm – I spoke with you and you mention it will until 5 – to which I said I clearly stated when I booked that office closes at 430 in Ottawa.
3pm – I called – its on the way – “cannot trace as its 3rd party”
330pm – I was put on hold and hang up on me or line was cut
345pm – Its’ on the way
4pm – I was lucky to get hold of you again and you assured me it will be delivered
430pm – I got a call from Ottawa – following up
I was frustrated – I couldn’t call anymore else I might scream
This morning – first thing I did – was do the tracking – still your system doesn’t offer any clarifty/
So I called you – hoping to get an answer = and nothing.
And then now --
I just want to know if this was delivered or not.
If not, why reflect the charges already -when service/s were not done
Your accounting is always very prompt to charge – do they know if the items were delivered
I don’t what’s happening with the service of Messengers now Atripco.
I don’t have overdue account that would make me think that.
However, lately most of the docs/ cheque envelops/ parcels delivered where later that it was before.
The pick-up is also very late.
When I called for courier service:
•Before: There’s always an amiable agent answering the call—lately, even at exactly 8am – my calls would be either diverted to into auto answering or someone picks-up but would say “Please hold…”
•Before: brokers would show in less than an hour – regardless of whether they are same day, rush or overnight. You can trace perhaps, that almost all the time, I would follow-up when the pick-up will be especially for Rush docs/cheque payments
But, the parcel I sent out:
-Oct. 31 –our vendor has called our Accounting that up to now, they have NOT received
Used to be when I tracked – I can view : when it was delivered and WHO received it.
- Nov.5 – HR print-outs Domestic EXPRESS Overnight_\: I probably have followed up a dozen times since yesterday
The Transition is as been a screwup so far.
Could you not send an email out to your clients about this change - I guess we dont actually count. Hopefully you are adjusting your prices as well as now you have increased our costs too - I have download on the computer to make it easy for filling in shipments and printing. Not knowing about the change made think your total system was just now not changing. Then you change the account number for my computer and zillions others without telling us - Bad Business Move on your part. I have been involved with Messengers and the other companies it took over since about 2003 and I hope you dont screw up their system. I don't like being in the dark about your new billing processes and shipping types. BOTTOM YOU SHOULD HAVE LET YOUR CUSTOMERS THIS WAS HAPPENING TODAY - I feel you are hiding things from your clients who kept you in business for all these years.
I requested a pick up for this morning (ready at 9:00 am). It is now 2:00 pm (time of writing this), and no sign of the driver. It was supposed to be delivered by this time.
I called at 12 pm. Someone told me driver would be there in 30 minutes.
I called again at 1 am. There was an "issue" with dispatching. And they couldn't give me a timeline. And they couldn't confirm if it was even going to be picked up today.
I have now called a 3rd time, I was put on hold for close to 10 minutes.
Atrocious service. We had important contents for a client. Their motto is right... Service like no other...
My apologies on our shortcomings. I see in our system that the package has been picked up and is on its way to its destination. We did, in fact, have a computer system issue today, but this does not explain the poor communication and customer service you experienced. I have removed the charge for this delivery. It should be completed soon. If you would like to discuss further, please reach out to me (Mat) at our main line. Thank you, and I hope your long weekend is an enjoyable one.
1Jan 29, 2019
Seriously. These guys are open 9 - 5. A delivery service is open 9 - 5? Total crap.
I signed up for messengers international for a wine membership as Canada Post was having rotating strikes and this service was promoted to be reliable.
Long story short, they do not return phone calls, or emails inquiring about your delivery. I finally speak to a woman 11 days after promised delivery only to be spoken to rudely and condescendingly with no response to why my numerous phone calls and email were not acknowledged
Will NEVER use this service again.
I am very sorry to hear about your experience. I would like to know more details so that I can fully investigate. Please reach out to me; call our office and ask for Mat. I will ensure that we make this right.
Steve at Tristone
5Oct 9, 2018
Best courier service!
We have relied on The Messengers International for about 25 years now. No matter the size of shipment or where it is being delivered to, we can count on our clients receiving the deliveries on time and without damage. You have really saved us on tight deadlines. Thank you!