My apologies on our shortcomings. I see in our system that the package has been picked up and is on its way to its destination. We did, in fact, have a computer system issue today, but this does not explain the poor communication and customer service you experienced. I have removed the charge for this delivery. It should be completed soon. If you would like to discuss further, please reach out to me (Mat) at our main line. Thank you, and I hope your long weekend is an enjoyable one.