By Jason

1 5 months ago
Resolved

Terrible service.

I requested a pick up for this morning (ready at 9:00 am). It is now 2:00 pm (time of writing this), and no sign of the driver. It was supposed to be delivered by this time. I called at 12 pm. Someone told me driver would be there in 30 minutes. I called again at 1 am. There was an "issue" with dispatching. And they couldn't give me a timeline. And they couldn't confirm if it was even going to be picked up today. I have now called a 3rd time, I was put on hold for close to 10 minutes. Atrocious service. We had important contents for a client. Their motto is right... Service like no other...

Reply by The Messengers International 5 months ago
Hi Jason, My apologies on our shortcomings. I see in our system that the package has been picked up and is on its way to its destination. We did, in fact, have a computer system issue today, but this does not explain the poor communication and customer service you experienced. I have removed the charge for this delivery. It should be completed soon. If you would like to discuss further, please reach out to me (Mat) at our main line. Thank you, and I hope your long weekend is an enjoyable one.