I requested a pick up for this morning (ready at 9:00 am). It is now 2:00 pm (time of writing this), and no sign of the driver. It was supposed to be delivered by this time.
I called at 12 pm. Someone told me driver would be there in 30 minutes.
I called again at 1 am. There was an "issue" with dispatching. And they couldn't give me a timeline. And they couldn't confirm if it was even going to be picked up today.
I have now called a 3rd time, I was put on hold for close to 10 minutes.
Atrocious service. We had important contents for a client. Their motto is right... Service like no other...
My apologies on our shortcomings. I see in our system that the package has been picked up and is on its way to its destination. We did, in fact, have a computer system issue today, but this does not explain the poor communication and customer service you experienced. I have removed the charge for this delivery. It should be completed soon. If you would like to discuss further, please reach out to me (Mat) at our main line. Thank you, and I hope your long weekend is an enjoyable one.
18 months ago
Seriously. These guys are open 9 - 5. A delivery service is open 9 - 5? Total crap.
I signed up for messengers international for a wine membership as Canada Post was having rotating strikes and this service was promoted to be reliable.
Long story short, they do not return phone calls, or emails inquiring about your delivery. I finally speak to a woman 11 days after promised delivery only to be spoken to rudely and condescendingly with no response to why my numerous phone calls and email were not acknowledged
Will NEVER use this service again.
I am very sorry to hear about your experience. I would like to know more details so that I can fully investigate. Please reach out to me; call our office and ask for Mat. I will ensure that we make this right.
Steve at Tristone
511 months ago
Best courier service!
We have relied on The Messengers International for about 25 years now. No matter the size of shipment or where it is being delivered to, we can count on our clients receiving the deliveries on time and without damage. You have really saved us on tight deadlines. Thank you!
I have been using The Messengers International for more than 5 years and am always impressed by how friendly their staff is and how well dressed their drivers are.
I run a professional organization and having a driver show up in a tie to my clients not only looks professional, but makes my company look professional as well.
Not to mention, they offer free deliveries for new clients to try out their services (wish I was a new client lol)..
In an era where service is lacking, The Messengers shine above their competition.
I would highly recommend trying out the messengers for your deliveries.